5. Update regarding our statement regarding Tropic Marin Pro-Reef sea salt manufactured
in our Turkish production facility.
Please watch this Video: https://youtu.be/3-f-I_sbb2w
4. Update regarding our statement regarding Tropic Marin Pro-Reef sea salt manufactured in our Turkish production facility.
We are keeping you up to date on shipping challenges and are happy to report that three containers are now on the water and an additional five are being prepared to replace Tropic Marin® Pro-Reef sea salt manufactured in Turkey in 2021. As the aquatic life science company that has reliably provided premium quality products for over 50 years, Tropic Marin® is adapting to shortages of containers, delayed and canceled ships and congestion at American ports. We are doing everything we can to move the process along and solve logistical challenges. We will keep you in the loop going forward.
Your Tropic Marin® team
New Tropic Marin bottles
It’s a pleasure to introduce our new Tropic Marin® bottles. These are round, have a logo relief on the top and bring some advantages:
Environmentally friendly: the new bottles use less plastic than the previous model and is completely recyclable.
Easy dosing: a dosing insert on the cap makes it easy to measure out the required amount in the included dosing cup.
Better availability: Unfortunately, our previous supplier experienced increased supply bottlenecks last year. To ensure continuous production, we had our own bottle model manufactured.
Faster production: With the new round bottle, we can speed up production and thus prevent supply bottlenecks.
The production of liquid products will gradually be switched to the new bottles. The first varieties will be available in stores shortly.
3. Update regarding our statement regarding Tropic Marin Pro-Reef sea salt manufactured in our Turkish production facility.
The replacement program for Tropic Marin® Pro-Reef sea salt manufactured in 2021 in our production facility in Turkey is now fully underway. While our ongoing testing is still showing no evidence of harmful consequences, we feel strongly that this is the best way forward considering our commitment to our customers and our community as a whole. Current supply chain hurdles are challenging. But we are taking them on and figuring out answers day by day. We appreciate your patience and your business.
Your Tropic Marin® team
2. Update regarding our statement regarding Tropic Marin Pro-Reef sea salt manufactured in our Turkish production facility.
As the aquatic life science company that has reliably provided premium quality products for over 50 years, Tropic Marin® takes seriously our commitment to our customers and our community. We have moved as quickly as possible to isolate any potential issues with the product made in the facility in Turkey and have now closed that facility. Our testing thus far has yielded no evidence that the minerals linked to cloudiness or residue are harmful. But we are not waiting for more test results to take action. We are moving forward with a process to replace any Tropic Marin® Pro-Reef sea salt manufactured in our former facility in Turkey and doing everything possible to ensure no problems occur in the future.
We care deeply about making things right and living up to the high standards we set for ourselves and for serving our customers.
The replacement process:
The procedure is now in place to enable customers to seek replacement of Tropic Marin® Pro-Reef sea salt manufactured in our production facility in Turkey, packaged in 100-gallon and 160-gallon boxes and in 200-gallon buckets. The salt produced at our facility in Turkey can be identified from our other manufacturing sites, as follows: A label on the front of the 100-gallon and 160-gallon boxes states, “Manufactured in Turkey under the authority of Tropic Marin AG.” The 200-gallon buckets have this statement as well on the side of the bucket.
Customers should return to their retailer with a receipt of purchase, a picture of the label that shows the statement mentioned above, and a lot number of the product to be replaced. It is not necessary to return the actual product to the retailer. Lot numbers on boxes are located on the side of the box, printed on a small paper label. A similar label is located on the bottom of the buckets. Lot numbers are requested, but not mandatory. If you acquired your product from an online source, please contact that source directly for the replacement.
Your retailer may not have the replacement product immediately available at the time of your return. Please know that we are doing everything in our power to move as much German-made replacement product over to the US as quickly as possible. However, due to current shipping constraints, it may take as long as 2 months or more for replacements to arrive from Germany. We appreciate, and are extremely thankful, for your continued patience while we navigate the logistics of this very complex situation.
Your Tropic Marin® team
Update regarding our statement regarding Tropic Marin Pro-Reef sea salt manufactured in our Turkish production facility.
We have confirmed that the issue described in our January 27th only impacts certain batches of Tropic Marin Pro-Reef sea salt manufactured in our Turkish production facility packaged in 100-gallon and 160-gallon boxes and in 200-gallon buckets. The salt produced at our Turkish facility can be identified from our other manufacturing sites, as follows: A label on the front of the 100-gallon and 160-gallon potentially affected boxes states, “Manufactured in Turkey under the authority of Tropic Marin AG”. The 200-gallon buckets have this statement as well on the side of the bucket. We believe the impacted product from our Turkish facility started arriving in the US in April of 2021 and have been sold from then until the current time. We are diligently working to narrow this down further to specific batch numbers.
For the current time, all new salt shipments from Tropic Marin to the US market, will come from one of our German manufacturing facilities. We apologize to anyone who may have received anything but the best from us. We are working on implementing a plan with your retailers, and our distributors, to address the replacement of affected product and will provide updates as soon as practicable.
We will do our best to post updates as soon as we have new information. Please check our website for authorized updates directly from Tropic Marin.
Your Tropic Marin team
Statement on current supply of Tropic Marin® Pro-Reef sea salt from our Turkish production facility.
Tropic Marin stands for the highest quality in seawater animal husbandry. Regrettably, in the last few days we have received several complaints that some of our Tropic Marin Pro-Reef sea salt, produced in our Turkish facility, did not meet our exacting optical standards. Our investigation into these complaints has revealed that limited batches of Tropic Marin Pro-Reef sea salt may contain a small amount of an insoluble clay mineral impurity that may impact our exacting optical quality standards, resulting in cloudiness, film and/or yellowish or brownish residue in the water.
Importantly, we have no evidence that these insoluble clay minerals, causing the cloudiness, are harmful to the animals. Please note that this notice only applies to Tropic Marin Pro-Reef sea salt blended in our facility in Turkey and that the mineral impurity has not been observed in Tropic Marin Pro-Reef sea salt produced in our German facilities or in any of our other products.
In addition to our own investigations, we have commissioned an in-depth analysis from an external laboratory to verify our findings. As a precautionary measure, we have decided to interrupt the production and distribution of Tropic Marin Pro-Reef salts, blended in our facility in Turkey, until further notice. Again, this is purely a precautionary measure and has no impact on Tropic Marin Pro-Reef sea salt produced elsewhere.
We deeply regret any inconvenience this has caused.
Your Tropic Marin team
Sea Salts in Box
From now on, our four types of salt are available in a practical carton. The 12.5 kg carton has a handle for easy carrying, the 20 kg carton has grip holes on the sides.
New production site in Turkey
During the past eight months, Tropic Marin has been hard at work, establishing a production company and laboratory for quality assurance in Turkey. The German-Turkish team, under the management of Tropic Marin, produces Tropic Marin product with the same pure raw materials and under identical quality control procedures as in our German facilities. Each batch is checked using ICP-OES in the Tropic Marin laboratory. The first 20 containers of Tropic Marin salt were shipped at the beginning of the year and are already in numerous aquariums around the world. We are extremely pleased to have expanded our production capacity, to these high quality control standards, with our Turkish partners.
Our proven Sea Salt in a new ecological packaging with practical carrying handle
Tropic Marin® Pro-Reef Sea Salt has been designed to meet the special requirements of reef aquariums with optimized concentrations of calcium and magnesium, which promote the growth of corals. The natural sea water alkalinity and the correct pH value serve to stabilize the natural water parameters. Natural and stable conditions for delicate marine life are achieved only by accurately balancing all minerals and trace elements.
Tropic Marin® Pro-Reef is the ideal foundation for the care and growth of fish, corals and other aquatic invertebrates in modern reef aquariums.
Water testing kit, in a durable case, for the detailed determination of the most important parameters in the salt water aquarium
The high-precision professional water tests of Tropic Marin® are now available as a set in a handy and stable case. With the Tropic Marin® Professional Lab the following water values can be determined professionally: Calcium, magnesium, carbonate hardness, nitrite, nitrate and phosphate. Reference solutions for checking the reagents are also included. The individual tests and their accessories are well sorted and labelled in the case so that no mix-ups can occur. Refill packs can be purchased for used tests, so that nothing stands in the way of long use.
Cleaning iodine dip for corals
New corals often have unwanted epiphytes, parasites, adhesions and impurities and are weakened by transport. To maintain the natural vitality of corals and prevent the introduction of these troublesome hitchhikers, use Tropic Marin® Coral Clean before introducing new corals to the aquarium. A preventive treatment of all newly purchased corals (stony and soft corals) in Tropic Marin® Coral Clean helps to neutralize harmful compounds, preventing contamination of the aquarium. In contrast to other iodine dips for corals, Tropic Marin® Coral Clean contains no phosphates and has the natural pH value of sea water.
Protection of the mucous membrane of fish and improvement of water quality
Tropic Marin® Pro-Tect contains colloids which protect the mucosa of fish from pollutants and promote the regeneration of damaged mucosa. These protective colloids also increase water quality by binding toxic heavy metals and converting them into non-toxic compounds. By adding Tropic Marin® Pro-Tect the water quality improves.
Important Coral Nutrients: Amino Acids and Nitrogen Compounds
Phosphate is absorbed from the water due to the resulting increase in growth following amino-acid supplementation. This results in a natural reduction of the phosphate concentration in the water column. These near-natural conditions lead to the animals exhibiting more plump and full polyp extension, and showing more vibrant colors. Pale or brownish corals are often caused by a too low concentration of easily digestible nitrogen compounds. Tropic Marin® Amino-Organic contains amino acids and other organic nitrogen compounds that stimulate the growth and color of soft and hard corals, as well as disc anemones and zoanthids.
Calcium, alkalinity, magnesium & trace elements
Powdered concentrated form of the popular All-For-Reef! Just like its liquid version, it supplies all important components as calcium, alkalinity, magnesium and trace elements for the reef aquarium. This new powdered form makes it more economical for use in even large reef aquariums.
We are presenting our new products this year:
Amino-Organic: Amino acids and nitrogen compounds as important coral nutrients
Coral Clean: Iodine containing cleaning bath for corals
Pro-Tect: Protection of the mucous membrane of fish and improvement of water quality
Professional Lab: Test set in a handy and stable case for professional determination of the most important water values in marine aquariums
All-For-Reef Powder: Complete supply for the saltwater aquarium – now also in powder form
In addition, our proven Pro-Reef sea salt is now also available in an ecological carton with carrying handle.